Terms of Service

Effective Date: April 7, 2025

Welcome to Zahoon Perfumes! These Terms of Service (“Terms”) govern your use of our website and the purchase of our products. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. Company Information

Zahoon Perfumes is a Pakistani-based company specializing in high-quality fragrances. For any inquiries, please contact us at:

  • Email: support@zahoon.com

  • Phone: +92 300 1234567

  • Address: House No. 123, Street 45, Lahore, Pakistan

2. Products and Pricing

  • Product Information: We offer a diverse range of perfumes, each with detailed descriptions regarding scent profiles, ingredients, and usage instructions.

  • Pricing: All prices are listed in Pakistani Rupees (PKR) and are exclusive of applicable taxes. Prices are subject to change without prior notice.

3. Ordering and Payment

  • Order Placement: Orders can be placed through our website by adding desired products to your cart and proceeding to checkout.

  • Payment Methods: We accept payments via:

    • Credit/Debit Cards (Visa, MasterCard)

    • Bank Transfers

    • Cash on Delivery (COD)

  • Order Confirmation: Upon successful payment, you will receive an order confirmation email with details of your purchase.

4. Shipping and Delivery

  • Shipping Areas: We offer shipping services across Pakistan.

  • Shipping Charges: Delivery charges are calculated based on the shipping address and order value. Free shipping may be available for orders above a certain amount.

  • Delivery Time: Orders are typically delivered within 3-5 business days. Delays may occur during holidays or unforeseen circumstances.

  • Delivery Issues: In case of damaged or lost items during transit, please contact us within 7 days of delivery for assistance.

5. Returns and Refunds

  • Return Eligibility: Returns are accepted for unused and unopened products within 14 days of delivery.

  • Return Process: To initiate a return:

    • Contact our customer support via email or phone.

    • Provide your order number and reason for return.

    • Ship the product back to our return address, ensuring it is securely packaged.

  • Refunds: Approved returns will be refunded to the original payment method within 7-10 business days. Shipping charges are non-refundable.

6. Account Registration and Security

  • Account Creation: You may create an account on our website to manage orders and receive updates. Provide accurate and complete information during registration.

  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

7. Prohibited Activities

You agree not to engage in activities that:

  • Violate any applicable laws or regulations.

  • Infringe upon the intellectual property rights of Zahoon Perfumes or third parties.

  • Distribute harmful or malicious content.

  • Engage in fraudulent or deceptive practices.

8. Limitation of Liability

Zahoon Perfumes shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services. Our liability is limited to the amount paid for the specific product or service in question.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.

10. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website. It is your responsibility to review these Terms periodically.

11. Contact Us

If you have any questions or concerns regarding these Terms or our services, please contact us at:

  • Email: support@zahoon.com

  • Phone: +92 300 1234567

  • Address: House No. 123, Street 45, Lahore, Pakistan

Thank you for choosing Zahoon Perfumes!

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