Refund Policy

Effective Date: April 7, 2025

At Zahoon Perfumes, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please read our refund policy below for details on how to return products and receive a refund.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product must be unused and unopened.

  • The product must be returned within 14 days of the delivery date.

  • The product must be in its original packaging with all labels intact.

2. Non-Refundable Items

The following items are non-refundable:

  • Used or opened products: Once the product has been used or opened, we are unable to process a refund.

  • Products marked as “Final Sale”: Any items purchased as part of a clearance or final sale offer are not eligible for a refund.

3. How to Request a Refund

If you meet the eligibility criteria, please follow the steps below to initiate a refund:

  1. Contact Customer Support: Reach out to us within 14 days of receiving your order. You can contact us via email at support@zahoon.com or by calling +92 300 1234567.

  2. Provide Order Information: Provide your order number, a description of the product you wish to return, and the reason for the return.

  3. Return Instructions: Our customer support team will provide you with instructions on how to return the product. You will be responsible for the cost of return shipping.

  4. Return Shipping: Return the item(s) to the address provided. Please ensure the product is securely packaged to avoid damage during transit.

4. Refund Process

Once we receive and inspect the returned product, we will process your refund. The following steps apply:

  • Refund Method: Refunds will be issued to the original payment method used at checkout (credit card, bank transfer, etc.).

  • Processing Time: Once approved, refunds will typically be processed within 7-10 business days.

  • Shipping Costs: Please note that shipping charges are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

5. Exchanges

We currently do not offer exchanges. If you need a different product, we recommend initiating a return and placing a new order.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@zahoon.com with your order number and a photo of the damaged item. We will provide a full refund or send you a replacement at no additional charge.

7. Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or credit card provider, as there may be a delay in processing. If you’ve done this and still have not received your refund, please contact us at support@zahoon.com.

8. Contact Us

For any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team:

  • Email: support@zahoon.com

  • Phone: +92 300 1234567

  • Address: House No. 123, Street 45, Lahore, Pakistan

Thank you for shopping with Zahoon Perfumes!

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